1) 3D Print Italia S.r.l. and these sales conditions

2) Subject of the contract

3) Pre-contractual information for the Consumer - Art 49 of Legislative Decree 203/2005

4) Procedures for Orders

5) Prices, Taxes and Shipping Costs

6) Shipping and Delivery Policy

7) Payments

8) Fatturazione

9) Billing

10) Manufacturer's Warranty and Manufacturer's legal right

11) Product Description

12) Limitations of liability

13) EU export regulations, Government contracts and arms sales

14) General Provisions

15) Current Law and Jurisdiction

16) Contacts

17) Privacy Policy and Cookies Policy

18) Feedback

19) Cancellation form

20) Confidentiality agreement

1) 3D Print Italia S.r.l. and these sales conditions.

These conditions are valid exclusively between the company 3D Print Italia Srl, with registered office at Via Euterpe 3Q, 47923 Rimini VAT ID, CF and R.I. 03616700401, Uff. Impr. Reg. of Rimini R.E.A. 300891 hereinafter also referred to as '' 3D PRINT '' and any person who makes purchases online on the website www.polyd.it, by telephone or by e-mail, hereinafter referred to as '' CUSTOMER ''.

These conditions may be subject to changes. The date of publication of the same on the website is equivalent to the effective date.

These conditions govern purchases made on the website www.polyd.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree n. 21/2014 and by Legislative Decree 70/2003 concerning electronic commerce in addition to purchases made by telephone and by e-mail.

Please read these Terms of Sale carefully which apply to any order confirmed to 3d Print according to the procedures indicated below.

Please note that before sending an order for products or services you will be required to accept these Terms of Sale, whose non-acceptance will make it impossible to order products or services. Any changes may be made from time to time to these Terms of Sale; therefore, please check them regularly to keep yourself informed about updates.

The latest version of these Conditions of Sale will always be available on www.polyd.it .
Any new version of these Terms of Sale will take effect immediately on the date of publication and will govern the orders for products or services made from that date. Changes to the Terms of Sale following the confirmation of orders will not affect the order or the relationship with us, except as may be required by applicable law.

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2)  Subject of the contract.

With these general sales conditions, 3D Print Italia S.r.l. sells and the CUSTOMER remotely purchases the tangible movable property indicated and offered for sale on www.polyd.it.

The contract ends:

  • through the internet, by accessing and registering of the CUSTOMER at www.polyd.it and making a purchase order according to the procedure provided by the website itself and better specified in the order procedure section.
  • by telephone request and the execution of a purchase order according to the procedure provided in the order procedure section.
  • by sending an e-mail and making a purchase order according to the procedure provided in the order procedure section.

Before proceeding to confirm their order, the customer undertakes to review these general sales conditions as well as the pre-contractual conditions provided by 3D Print Italia Srl, which must be viewed and accepted before the order is confirmed by affixing a flag in the indicated box.

In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general sales conditions, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

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3) Pre-contractual information for the Consumer - Article 49 of Legislative.

The CUSTOMER before the conclusion of the purchase contract, examines the characteristics of the goods that are illustrated in the individual product data sheets.

Before validating the order with "payment obligation", the CUSTOMER is informed about:

  • the total price of the goods including taxes, with details of shipping costs where applicable and any other costs;
  • the payment methods;
  • the deadline within which 3D Print Italia S.r.l. undertakes to deliver the goods;
  • the conditions, terms and procedures for exercising the right of withdrawal (art. 6. of these conditions) as well as the standard withdrawal form referred to in attachment I, part B of Legislative Decree 21/2014.

At any time and in any case before the conclusion of the contract the CUSTOMER may became aware of the information relating to 3D Print Italia Srl, geographical address, telephone number, e-mail address, information that is reported, even below:
3D Print Italia S.r.l.
Via Euterpe 3Q, 47923 Rimini
tel. +39 0541 1646977
e-mail: hello@polyd.it

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4) Order procedures.

The purchase procedure can take place by telephone, with the help of email, or online through the website www.polyd.it.

In case of order transmitted by telephone request, 3D Print staff will lead the customer through the steps of the online purchase process described below, requesting verbal confirmation of the order details.

In case of order sent by e-mail, the customer will receive an order confirmation email with all the transaction data summarized.

The order procedure for online purchase through the website www.polyd.it provides:

  1. Online purchase of finished products:
    • the CUSTOMER chooses the product;
    • the CUSTOMER loads the product in the shopping cart;
    • the CUSTOMER purchases (the purchase procedure is the same whether you buy finished products or configurable products).
  2. online purchase of configurable products (MAKE A QUOTE):
    • Registration on the site: before starting the purchase process, to proceed with the order  it is necessary to complete the registration form (email address and name). Later, in case of purchase, it will be necessary to complete the registration with the data for billing and shipping.
    • Make your quote: for the CUSTOMER is possible to create his own quote in the "Make a Quote" section, uploading the .STL file in the "upload file" area.
    • Configuration: when the file is loaded, the software shows the elements for:
      • the configuration (material and finish);
      • the choice of quantities;
      • the selection of the shipping date;
      • reporting of any notes.
    • Add to shopping cart: the customer can add the configured product to the cart, but also more products;
    • Shopping cart: products appear with their image, description, quantity, unit and total price, choice of courier and shipping date, shipping cost.
      At this stage it is still possible to remove the product from the cart or continue confirming the order.
    • Order confirmation: once the order is confirmed, the customer chooses the shipping address which may or may not coincide with the billing address. Clicking on the billing address opens a drop-down menu with the items to be filled in to complete the order process.
    • Payment type: type: once the shipping address has been saved, the customer chooses the payment method: bank transfer, credit cards, paypal.

We reserve the right, at our discretion, to refuse, cancel and terminate orders at any time for reasonable reasons.

For example, we may refuse, interrupt or cancel the order if there is an ongoing dispute over the payment of a previous order or in the event of suspicion, in our sole discretion of
i) fraudulent activity; or any
ii) violation of these Terms of Sale.
The sales contract is considered concluded with the dispatch by 3D Print Italia S.r.l. to the CUSTOMER of an order confirmation by e-mail or other suitable means.

The e-mail contains the data of the CUSTOMER and the order number, the price of the goods purchased, any shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of these conditions. The CUSTOMER undertakes to verify the correctness of the personal data contained in the above e-mail and to promptly communicate to 3D Print Italia S.r.l. any corrections / changes to be made.
The confirmation of the order and the shipment constitutes the acceptance of the order by us and indicates the existence of a binding sales contract.

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5) Shipping and delivery Policy Prices

We ship your pieces all over Italy.
3D PRINT ITALIA SRL provides for the shipment of the ordered goods with standard methods: the ordered goods are produced / shipped / delivered in maximum thirty (30) working days starting from the conclusion of all the order procedures and payment.
You are informed precisely about the time needed to complete the order, before confirming the order, not after.
If you need further information, write us an email to  hello@polyd.it.

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6) Taxes and Shipping costs

The prices are indicated in the quote sent, following the transmission of the .STL format file by the customer.
Any changes made to the model contained in the .SLT file sent by the customer require an updated quote. The estimates are valid for the calendar day on which they are issued, after which the price can change without notice.
3D Print uses the Euro as its sole currency, the costs and the prices of the products will be indicated in the shopping cart before the order is confirmed.

Taxes on sales, use or any other taxes may vary depending on the location to which the products will be shipped.
Shipping costs, if any, are listed in the Shipping Policy below. Shipping costs will be added to the product price.

The costs will be summarized before the request for confirmation and transmission of the order and will also be highlighted in the correspondence by e-mail.
It is always possible that, despite reasonable efforts by us, certain products offered on our sales channels or delivery costs may carry an incorrect price.
We will contact you as soon as possible to inform you in case of errors in the products ordered or in the case of error in shipping costs.

If we are unable to contact you using the contact details provided during the order process, the order will be canceled by us with a written notification.

In the case of acceptance and incorrect processing of the order sent to us or errors in delivery costs, where applicable, we can cancel the delivery of the product and reimburse the amounts paid.

Please note that written changes made to the law in force between the date of order transmission and the date of dispatch of the order and shipment confirmation may lead to changes in the taxes associated with the order itself. If the resulting change generates an increase in the taxes charged, we will contact you to ask you to reconfirm the order.

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7) Payments

We accept the payment methods identified in the part of the Order Procedure.

When ordering, it is necessary to enter the payment details in the appropriate form.
The goods supplied by 3D Print must be paid in one of the following ways: advance bank transfer, credit card, PayPal, PayPlug.

The security protocols on credit card and PayPal payments are located directly on the PayPal and PayPlug servers so you can pay with maximum security. See the links for the appropriate knowledge of PayPlug and PayPal protocols.

In order to be able to pay by bank transfer, you will need to know the following data:

c / o Banca Malatestiana, Cooperative Credit of the Province of Rimini
IBAN: IT 39 I070 9024 2070 0901 0109 494

In the case of payment by bank transfer, the order will be activated as soon as it is visible on the 3D Print current account (maximum 5 working days).
It will be possible to speed up this procedure by sending a copy of the transfer by e-mail to hello@polyd.it .

The CUSTOMER expressly authorizes 3D Print to perform security checks, if deemed necessary, to transmit or to obtain information (including updated information) on the same customer or on third parties, for any reason, including, but not limited to, card details of payment, for authentication of the identity, for the validation of the payment card, to obtain an initial authorization for the payment card and to authorize the individual purchase transactions.

The total amount of the purchase will be charged to the payment card upon confirmation of the order.

Where we provide PayPal / PayPlug as a payment method, the full amount of the purchase can be withdrawn immediately after the order is transmitted.
Advance payment does not affect your statutory rights under these Terms of Sale (including, for example, any right to refund where provided). If we are unable fulfill the shipping and / or delivery obligations indicated below, you will receive a notification by e-mail and will proceed with the refund of the advance payment without undue delay.

Bank transfer fees may be applied for transmitted orders. In this case the possible debit will be communicated in the order summary e-mail.

We request confirmation of all bank transfer orders transmitted by telephone through an order approval process.
We can recognize a bank transfer order, however the order will not be processed until receipt of payment and confirmation by e-mail. If the payment of the transfer is not credited to our bank account within five (5) days from the transmission of the order, it will be canceled.

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8) Billing

When ordering the products through the sales channels indicated above with the specified methods, you will receive an invoice that will be sent in writing (to the email address indicated as a PDF attachment or in another format).

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9) Returns

Cancellation Law

The CUSTOMER has the right to cancel the contract by written confirmation of the order without giving any reason within fourteen (14) days from the day of purchase. If you are resident in the European Union or in the European Economic Area and the purchase was made through the website www.polyd.it, this right must be considered as your right to legal cancellation.
To comply with the withdrawal deadline, it is sufficient to assert the right of withdrawal before the end of the withdrawal period.
To cancel the contract and return the product (s), you can contact / write an e-mail containing an unequivocal statement at hello@polyd.it
Alternatively, it is possible to annul with the cancellation form, but this is not mandatory.

Loss of the withdrawal right

The right to cancellation and / or withdrawal is excluded:

  • for all customized products;
  • for services already completely performed based on the confirmed order;

The CUSTOMER with the acceptance of the present general conditions accepts and recognizes the loss of the right of withdrawal in the cases above indicated.

Return Procedure

Not personalized products purchased through the website www.polyd.it can be returned if they present differences, are incorrectly delivered or are delivered in a different number than those ordered.

To return a product, follow the steps below:

(i) any discrepancy of the product must be promptly communicated by sending an e-mail to hello@polyd.it.
(ii) For all returns, it is necessary to include the product in the return package, together with all the related accessories, any free item received as part of your order, the other documents, in their original box.
(iii) The return is made by sending all the material delivered to the 3D Print registered office where it will be verified that the returned product meets the conditions of the Return Policy and, in the case of compliance, it will be possible to request in case of sale of hardware and software, the return of goods, reimbursement of expenses incurred. Transportation costs will be borne by 3D Print.

You may be asked to provide product information to make an initial assessment of the condition of the product itself.
3D Print reserves the right not to accept returns if the product shows signs of wear or has been used or altered with respect to the original condition in any way.
If the order included free items, these must be returned with the products.

Any return will be subject to rigorous quality controls ("QC"), carried out by us to guarantee the conformity of the products returned with these requirements. If the products do not meet QC standards, the return will not be accepted and the products will be returned to you. If the returned product fulfills the QC, we will proceed with the refund.

Failure to comply with these Sales Conditions will authorize us to refuse the returned product and to return it with the expenses to your charge.

Non-returnable products

Orders for products customized in any way or made differently from the specifications cannot be canceled and these products cannot be returned for refunds.


It is possible to return a product purchased through the site www.polyd.it for the purposes of reimbursement, provided that the return complies with these Conditions of sale, in particular the Right to cancellation and the Return procedure referred to above.
Only the purchaser will be entitled to receive a refund of the price paid. In any case is a person who received the product as a gift (or "gift recipient") entitled to a refund.
If the return is in accordance with these Terms of Sale, we will make all reasonable efforts to reimburse the purchase price to the purchaser by the same means of payment used by the purchaser for the initial transaction within fourteen (14) days of verification the requirements for the exercise of the cancellation right and the return procedure described above.

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10) Manufacturer's warranty and manufacturer's legal rights

3D Print is committed to ensuring that each product strictly complies with the criteria and characteristics indicated on the site www.polyd.it.
It should be noted that 3D Print Italia S.r.l. will be responsible solely for any defects related to the material supplied and due to errors attributable exclusively to the same 3D Print Italia S.r.l. or for own culpable delays in the production and / or delivery to the carrier of the requested material.

3D Print Italia S.r.l. expressly excludes any further warranty unless otherwise agreed in writing between the parties.

The CUSTOMER assumes full legal responsibility for the specifications of the project and the performance of the goods commissioned to 3D Print.
Without limiting the generality of the foregoing, the Seller assumes no responsibility or liability for the selection of materials for the goods covered by this transaction. Only the CUSTOMER has the responsibility to ensure that the materials selected for the goods to be produced by the Seller are in compliance with every requirement or regulatory specification, including, but not limited to, Directive 2002/95 / EC on the restriction of use of certain hazardous substances in electrical and electronic equipment (RoHS Directive) together with any national law implementing this directive, ISO, FDA, UL, CSA, CE, TUV, FCC, NSF and USP.
Any claims made by the Seller's personnel or specifications provided by the Seller in relation to the materials must be verified by the buyer with the material manufacturer.

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11) Product description

3D Print aims to ensure that information relating to product descriptions and their characteristics, reported on the site www.polyd.it, is accurate and complete. However, we do not provide warranties, explicit or implicit, in relation to the accuracy, reliability or completeness of such information.

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12) Limitations of liability

The product covered by these terms of sale is conceived, designed and commissioned in all its features by the CUSTOMER who assumes all responsibility in this regard and who acknowledges that 3D Print assumes no responsibility for the product except for the manufacturing correspondence to the CUSTOMER's commission.

Any liability towards 3D Print for material or immaterial damages deriving from the commissioned products is excluded.
To the maximum extent permitted by applicable law, we do not recognize and explicitly exclude any warranty, condition and term, whether explicit or provided by common law or other law, regarding the products and website www.polyd.it or its content.

Nothing in these Terms of Sale limits or excludes our liability for any other liability that cannot be excluded or limited under the applicable law.
Without prejudice to the previous sentence, 3D Print will not be liable for damages and consequences deriving from / or relating to / inappropriate or unauthorized use of the website or its content.
3D Print declines all responsibility regarding the topicality, accuracy, completeness or quality of the information provided by the CUSTOMER.
3D Print also declines all responsibility regarding the merchantability and marketing of the product commissioned by the CUSTOMER.
Any liability to 3D Print for material or immaterial damage caused by the use or non-use of the information provided there in or by the use of incorrect and incomplete information, except where it can be proven that the author has acted intentionally or with gross negligence.

With the acceptance of the present conditions, the CUSTOMER undertakes under his / her own personal responsibility to provide 3D Print with correct and precise information regarding the product to be made, guaranteeing the absence of express production bans based on the regulations in force. The CUSTOMER undertakes to hold no liability, to compensate from and against any claim, liability, loss, damage, sanction and fine of any kind (including, without limitation, interest, taxes and legal fees, customs fees, fines, taxes, criminal penalties or any other government sanction of any kind), 3D Print caused by the production of the work commissioned by the CUSTOMER.

3D Print is not responsible for any fraudulent or illegal use that may be made, by third parties, of credit cards, checks and other means of payment, upon payment of the products purchased.

3D print is not responsible for any fraudulent or illegal use of the products supplied by it.
3D Print has the right to terminate the stipulated contract by communicating with adequate and justified reasons, if it has doubts about whether the CUSTOMER has the necessary permits, as well as the right and authority to order and authorize 3D Print to print the products ordered .
In this case the CUSTOMER will be entitled only to the refund of any sum already paid (minus the bank charges that must be incurred for the reimbursement). The obligations assumed (obligations of the purchaser) as well as the guarantee of the successful completion of the payment that the CUSTOMER will carry out (prices and payments), are essential, so that by express agreement, the default, of only one of these obligations, will determine the resolution of right of the contract, without prejudice to the right of 3D Print to sue for compensation for further damages. Please note that in some jurisdictions consumer protection laws may not allow exclusions or limitations of warranties or liabilities and as a result some of the above exclusions and limitations may not apply.

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13) EU Export Regulations, Government contracts and arms sales

The products covered by this transaction may be subject to EU export control regulations and local regulations that limit the export and re-export of some sensitive products and the technology where it is delivered and used: the CUSTOMER is required to comply with these laws . The products or parts of them must not be sold, leased or transferred to end users or countries subject to restrictions or to users implicated in weapons of mass destruction or genocide.

By receiving these products or parts of them you agree to be legally responsible for the use and distribution of such parts in compliance with the EU export control regulations and that you will comply with the aforementioned regulations, including the prohibition to sell or distribute the products to parts or end users affected by restrictions as described in the EU export regulations and you will get all the necessary export licenses or authorizations that may be required if the products are sold to parts or exported to countries for which a license or authorization is required.

The CUSTOMER represents and guarantees 3D Print that the products covered by this transaction are not subject to any government contract and will not be subject to regulations concerning international arms traffic.

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14) General provisions

If any provision or part of a provision of these Terms of Sale is deemed illegal, invalid or unenforceable, such provision or part of provision will not be deemed to be part of these Terms of Sale and the legality, validity or applicability of the remaining part of the provision referred to these Sales Conditions is not affected, unless otherwise required by applicable law.

These Terms of Sale (and the terms associated with them) constitute the entire agreement between the CUSTOMER and 3d Print Italia S.r.l. in relation to the order of the products or services and replaces and invalidates any agreement, draft agreement, provision, act or guarantee contract previously stipulated, of any nature, between the parties, both in oral and written form, in relation to aforementioned matter.

Pursuant to these Sales Terms, we are not responsible for any errors or delays in the execution or fulfillment of obligations arising out of causes beyond our reasonable control.
The waiver by us of the termination of one or more clauses of these Terms of Sale shall not be understood as a waiver of any subsequent termination.
This contract is stipulated between CUSTOMER and 3D Print Italia S.r.l ..
No other person will have the right to enforce any of the terms of the aforementioned contract.

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15) Current law and jurisdiction

These Conditions of Sale are governed and interpreted in accordance with the laws of the country in which 3D Print Italia S.r.l. has its registered office, without reference to provisions regarding conflict of laws ("applicable laws").
Where the applicable laws differ from the mandatory rules protecting the consumer in the country of residence, similar protection will be guaranteed by us.
Except for mandatory laws, in the event of disputes arising from these general conditions, the competent court will be the Court of Rimini where 3D Print Italia Srl has its registered office.

Subject to the right to file a complaint before a court, the CUSTOMER and 3D Print Italia S.r.l. undertake to carry out at first any reasonable effort in order to reach an amicable settlement of the dispute or failure to reach an agreement arising out of or relating to the product, the Sales Conditions or any violation.

Consumers residing in the European Union have the right to lodge a complaint before an alternative dispute resolution body.
For a list of ADR entities in your country, consult the European online dispute resolution platform (ODR platform), at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights.

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16) Contacts

For general questions or comments or regarding these Terms of Sale, please contact us at the address below:
3D Print Italia S.r.l.
Via Euterpe 3Q, 47923 Rimini
Telephone number: +39 0541 1646977
E-mail address: hello@polyd.it

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17) Privacy policy e cookies policy

3D Print Italia S.r.l. will process the data of the CUSTOMER hired for the correct fulfillment of the present general conditions in full compliance with the legal obligations regarding the protection of personal data provided by the Regulation (EU) 2016/679, as well as by the legislative decree 30 June 2003, n. 196 as adapted to the European regulation by the legislative decree 10th August 2018, n. 101.

For all information regarding the complete Privacy Policy and the information, please refer to the dedicated Privacy Policy section

On the website www.polyd.it we utilise Cookies.

Cookie is a small file that is stored by the computer when a website is visited by a user. The text stores information that the website is able to read when it is consulted at a later time.

With the use of 3D Print Italia S.r.l. aims to offer its customers a shopping experience modeled as much as possible around their tastes and preferences. 

For all information regarding the complete Privacy Policy and the information, please refer to the dedicated Cookies section on the website.

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18) Feedback

All comments, suggestions, proposals or other feedback, generally called "reports" made by the CUSTOMER on the site www.polyd.it, overall called "reports", in relation to orders or the content of the same site are considered suggestions. The CUSTOMER consents to the transfer of the superior reports, without any compensation, of all his rights, titles and interests on the reports, including copyright and other intellectual property and that 3D Print Italia S.r.l. can use these reports freely.

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19) Cancellation form

A 3D Print Italia S.r.l.,
Via Euterpe 3Q,
47923 Rimini

I/we (*) hereby notify the termination of my / our (*) sales contract of the following goods / services (*) / for the supply of the following service (*),
- Ordered on (*) / received on (*)
- Name of CUSTOMER (s),
- Address of CUSTOMER (s),
- Signature of CUSTOMER (s) (only if this form is notified in paper version),
- Date
(*) Delete inappropriate entries

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20) Confidentiality agreement

3d Print Italia s.r.l. wants to guarantee the maximum of its potential the protection of intellectual property to the CUSTOMER and gives it the right, regardless of the signing of these conditions of purchase and sale, to sign, at no additional cost, a confidentiality agreement available on the NDA
3d print, regardless of the signature by the CUSTOMER of the aforementioned confidentiality agreement, guarantees the CUSTOMER the application of the PolyD Protected protocol. PolyD Protected Protocol.

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